How are we performing
Performance Management
Our Mission is to meet housing needs by providing excellent housing services and decent homes in safe and stable communities. We recognise that if we want to be one of the best, then we need to -
- know where we are going,
- plan how we are going to get there,
- monitor our progress,
- make adjustments and improvements, and
- communicate and celebrate our success.
This is the ongoing process of performance management.
In simple terms you need to: -
- Plan - know what you are aiming for
- Do - know what people at every level in the organisation have to do to meet your needs
- Monitor - know how to measure progress and see whether you are on track
- Review - take action improve the situation
A good performance management system forms the basis for everything that is done within the company to keep improving; this is backed up by procedures that are used to link customer needs to the activities carried out within the company.
You can find out on this page how we are performing against a range of performance indicators, targets and where available national comparators. Below are reports for each quarter of the financial year 2009-2010:
If you cannot find the indicator you are looking for or would like to know more information, please contact our Performance and Quality Manager whose contact details are given below.
Strategic Business Unit,
Homes for Northumberland,
Civic Centre,
Renwick Road,
Blyth,
Northumberland,
NE24 2BX.
Telephone: Strategic Business Unit on 01670 542424.
RNID Typetalk service prefix number 18001
EMail: Chris.Thompson01@hfn.uk.com