Gas Safety

Homes for Northumberland directly employs its own Gas Engineers to ensure gas appliances in our properties are safe and efficient.  Our Gas Engineers carry out periodic testing along with the regular safety tests as required by law.

Every year about 14 people die from Carbon Monoxide poisoning caused by gas appliances and flues which have not been properly installed or maintained. Many others also suffer ill health.

We aim to provide an excellent gas safety service to our customers through our continuous programme of planned services and safety checks to prevent problems occuring.

What should I do if I smell gas?

  • Turn off your gas supply immediately!
  • Find the lever next to your meter and move it one quarter of the way round, either right or left, until the gas stops.
  • Once the gas has been turned off, open the windows and doors to let in plenty of fresh air.
  • Do not turn any electrical switches on or off, light matches or lighters, or smoke.
  • Immediately ring Transco on 0800 111 999. They will come to your home within one hour and make it safe.

Gas Ring

Contact our Customer Services Centre on 01670 542424 if your home needs any repairs after Transco has left you.


Your Gas Safety check (CP12)

Because it is important to keep your Gas Appliances in perfect working order, we need you to be at home when our Gas Engineer calls to carry out your Gas Service.

Free Prize Draw! Keep your first appointment.

If you are at home for the first appointment arranged with you for the servicing of your gas appliances, you will be entered into an annual prize draw, where the winner will have their gas bill paid by Homes for Northumberland for an entire year.

To qualify for the draw, you must be at home to allow first time access to your property.  This will enable us to ensure your gas appliances are in a safe and efficient working condition. 

What will happen during the safety inspection?

Gas serviceDuring the safety inspection we will service and repair all the gas appliances that we own in your property and identify any faults with your own appliances, such as your cooker.

You can then arrange to have any necessary repairs carried out.

Our engineer will explain what work has been carried out and get you to sign the gas safety certificate.  You will be left with a copy of the gas safety certificate so you know that all of your gas appliances are in safe working order.

If any additional work is required which cannot be carried out during the service we will contact you to arrange a mutually convenient appointment to carry out the work.

Appliances that are serviced regularly are less likely to break down. Just think how inconvenient it will be if your heating system breaks down unexpectedly – no heating and no hot water!

Gas appliances

The Gas Safety (Installation and Use) Regulations 1998 place a duty on landlords to make sure that appliances and flues are kept in good order and checked for safety at least once every 12 months. Landlords must also keep a record of previous safety checks and issue the current record to the tenant.

Tenants moving into new accommodation should:

  • Check that air vents are present, open and not blocked in rooms that have gas appliances
  • Demand to see a copy of the current record of safety checks carried out.
  • Ensure that safety checks were carried by a 'Gas Safe' registered engineer.
  • Not use any gas appliances which they think may be unsafe.
  • Not attempt do-it-yourself work on appliances.

Solid fuel appliances

Solid fuel heating systems can also pose a danger from Carbon Monoxide poisoning if they are not serviced correctly. Tenants should:

  • Check that air vents are present, open and not blocked in rooms that have solid fuel appliances
  • Check that chimneys and flues have been swept in the last year – even if burning smokeless fuel.
  • Ensure that ash has been emptied regularly – if ash is allowed to build up, the fire may not burn properly and this may also damage the appliance.
  • Have appliances regularly serviced by a qualified heating engineer.

Contact our Customer Services Centre on 01670 542424 if you notice any of the above danger signs.

If you need to contact the Gas service section to arrange an annual gas service, please contact them direct on 01670-542479, or if you have any concerns about gas safety in your home, please contact us as below:

Blyth Area

Homes for Northumberland
Civic Centre
Renwick Road
NE24 2BX


Telephone: 01670 542 424

Alnwick Area

Homes for Northumberland
Greenwell Lane
NE66 1HB


Telephone: 01670 542 424

SMS Text messages:       07950 08 09 08 - Type the word Repairs and then your message
RNID Typetalk service :     prefix number 18001