Repairs to your home
Repairs and Maintenance at Homes for Northumberland
The Area Maintenance Managers have a team of directly employed Engineers and Time Served Tradesmen who provide:
- An all year round repair service for our properties
- Periodic Electrical Testing
- Regular Gas Safety testing, as required by law.
We aim to provide an excellent repairs and maintenance service to our customers and take pride in keeping your home up to a high standard of repair.
Customer Services Centre
Homes for Northumberland has a dedicated team responsible for taking your repairs requests and any other questions or comments about your tenancy.
- Our Customer Services Centre is your first point of contact to report emegencies, faults and requests for repairs.
To find out more about our Customer Services Centre click here
Tenants Right to Repair
The right to repair scheme gives you the right to arrange your own repair if we don’t do it within a set time, however, not all Repairs qualify under the right-to repair scheme.
- It aims to ensure that small urgent repairs costing less than £250, that may affect your health, safety or security, are done quickly.
To find out more about how the Right to Repair scheme and Qualifying Repairs click here.
Empty Property Standards
After consulting our customers, we have set service standards for when properties become empty. Our staff will make sure that each property meets these standards before they are re-let.
To find out more about Empty Property Service Standards click here.
Decorating your home
Paint packs may be awarded to new tenants moving into empty properties (Empty Property Service Standards) or after certain kinds of minor repairs. Decoration vouchers are also available if capital works are undertaken on your home.
For full details, please call us on 01670 542424.
Electrical Safety and Testing
When you take on a new tenancy, you will see a LET1 sign attached to the electric cupboard, requesting you to contact Homes for Northumberland to arrange a Live Electrical Test. These can be arranged by calling our repairs number on 01670 542424.
Periodic Electrical Testing is also carried out every 10 years on all Homes for Northumberland Properties. You will receive a letter or telephone call to arrange an appointment when yours is due.
To find out more about Electrical safety and Testing click here.
Condensation and damp
There is always some moisture in the air, even if you cannot see it.
- If the air gets colder, it cannot hold all the moisture and tiny drops of water appear. This is condensation.
- If your home is newly built it may be damp because the water used during its construction (for example, in plaster) is still drying out. It may take weeks of heating and ventilation to dry out. Hiring a dehumidifier will help in the worst cases.
However, if you notice any of the following please contact our Customer Services Centre
- Leaking pipes, wastes or overflows. Rain seeping through the roof where a tile or slate is missing, spilling from a blocked gutter, penetrating around window frames, or leaking through a cracked pipe (these often leave a ‘Tide-mark’).
- Rising damp due to a defective damp-course or because there is no damp-course, (rising damp only appears in ground floor rooms, and only to a maximum of 1m up a wall).
To find out more about Condensation and Damp click here.
Asbestos safety
If your property is more than 15 years old, it is possible that it contains materials made from asbestos.
- Asbestos fibres are strong and resistant to heat and chemicals.
- In the past, this led to their use in a wide range of building materials and products.
- Properties built since the mid-1980s are very unlikely to contain asbestos in the fabric of the building.
- Properties built after 1990 are extremely unlikely to contain asbestos anywhere in the building.
- Asbestos cement has been widely used as a cladding material and can still be found in garages and sheds.
To find out more about Asbestos in your home click here.
Rechargeable Repairs
You are required to conduct your tenancy in a tenant like manner, taking reasonable care of your home both inside and out, carrying out some basic routine maintenance. You are required to:
- Report any repairs as they arise to help minimise any damage that could get worse if unattended
- Allow us to get repairs done as quickly as possible.
Following consultation with tenants a definitive list of Rechargable Repairs has been established, click here for details.
Contact us
If you would like any further information regarding these issues/services please contact us as below:
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Blyth Area Homes for Northumberland Email: info@hfn.uk.com Telephone: 01670 542 424 |
Alnwick Area Homes for Northumberland Email: info@hfn.uk.com Telephone: 01670 542 424 |
SMS Text messages: 07950 08 09 08 - Type the word Repairs and then your message
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