Customer Services Centre

Homes for Northumberland has a dedicated team responsible for taking all your calls in relation to your tenancy, including repairs. 

All incoming and outgoing telephone calls through the Customer Services Centre are now recorded for training and monitoring purposes.

We will:

• Immediately order your repair, or arrange an appointment for an inspection to check what work is needed.  
• Our staff will take note of any special needs you may have and tell you what work we will order and how long it will take to do.
• We will agree a convenient appointment with you when you report your repair and will confirm the appointment in writing stating what has been ordered unless the work is to be done within 3 days. 
• The night before your appointment we will also send you a text message confirming the appointment.

You can report a repair in a variety of ways:

• Telephone   
• Fax
• Use our Online Repairs Reporting Form
• Text
• By post

Our contact details listed at the bottom of the page, or you can also report a repair in person at any of the Northumberland County Council Information Centres or to any staff on site.

Contact us
If you would like to speak to a member of the Customer Services Centre please contact us as below:

Blyth Area Homes for Northumberland Civic Centre Renwick Road Blyth Northumberland NE24 2BX Email: info@hfn.uk.com Telephone: 01670 542 424 Fax: 01670 54 24 20

Alnwick Area Homes for Northumberland The Old Post Office 1 Clayport Street Alnwick Northumberland NE66 1LA Email: infok@hfn.uk.com Telephone: 01670 542 424 Fax: 01665 510 352

Text:       07950 08 09 08 - then type the word Repairs and then your message
RNID Typetalk service :  prefix number 18001